Most Answered Questions.
SHOPPING
We offer a wide range of premium customizable products including wallets, keychains, mugs, phone cases, and more, all personalized with names, photos, or messages.
Simply choose the product you like, then use our easy customization tool to add your desired text, images, or designs before adding it to your cart.
We regularly offer promotions and discounts. Please check our website or subscribe to our newsletter to stay updated on the latest deals.
RETURN
To ensure smooth processing of any claims regarding missing or damaged items, please read and follow these instructions carefully:
Mandatory 360° Unboxing Video
Customers must record a clear unboxing video starting from showing the sealed parcel up to the complete checking of the product(s).
The video must cover the entire process in one continuous shot, without any cuts, pauses, or edits.
Video Proof Requirement
Any concerns related to missing, damaged, or defective products will only be considered if accompanied by an unboxing video as proof.
Claims without proper video evidence will not be entertained.
What the Video Must Show
The outer parcel with intact seal before opening.
The step-by-step opening of the package.
The docket/consignment number clearly displayed.
A full check of the product, including its working condition (where applicable).
Any defect or issue, if found, should be clearly shown in the same video.
Our Assurance
All products are thoroughly inspected before dispatch to ensure they are in good condition.
Please note: We will not be responsible for any missing or damaged product claims if the above policy is not strictly followed.
Please contact us within 7 days of receiving your order with photos and details. We will review your case and offer a replacement or refund as appropriate.
Unfortunately, we cannot offer refunds for change of mind on customized products because they are made specifically for you.
ORDERS
You can request changes within 1 hour of placing your order by contacting customer service. After that, customization and production begin and changes aren’t possible.
Typically, orders take 5-7 business days for production and delivery. Shipping time may vary depending on your location.
Yes, you will get an order confirmation email right after purchase and a shipment tracking link once your order is dispatched.